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FAQs

FAQs2020-01-28T08:38:23+00:00
Where are you based?2020-01-28T08:04:10+00:00

Our office is based in Texas.

Do you have a showroom?2020-01-28T08:05:06+00:00

No we don’t. To try and keep down our costs we currently sell direct via our website only.

Where are your beds and mattresses manufactured?2020-01-28T08:05:48+00:00

All our beds and mattresses are manufactured in the China.

Do you sell any other products?2020-01-28T08:06:23+00:00

For the time being we only sell the bed and mattress. In the future we plan to offer mattress protectors, pillows and bedding.

How can I contact Ultimate Smart Bed?2020-01-28T08:07:59+00:00

The easiest way to contact us is via our website contact form.
You can also email: sales@ultimatesmartbed.com

How do I make changes to my order?2020-01-28T08:09:47+00:00

Please send an email to: sales@ultimatesmartbed.com

or contact us through the website contact form.

Do you offer finance?2020-01-28T08:13:16+00:00

No we do not offer financing for now.
But we are currently working with our finance partners to be able to offer 12 months interest free finance.

As soon as this option is available, we will surely let you know.

How long does delivery take after ordering?2020-01-28T08:14:53+00:00

From ordering one of our beds delivery takes 8 weeks. Each of our beds are made to order. If you order a mattress with a bed then we will deliver both at the same time.

What sizes are the beds?2020-01-28T13:58:26+00:00

Our beds come in king and queen sizes. The dimensions are given below:

King Sized Bed – Bed Frame (All features included) 242cm Width x 260cm Length – 7.9ft Front Width x 8.5ft Length.
The King Sized bed fits any Normal King Size Mattress.

Queen Sized Bed – Bed Frame (All features included) 212cm Width x 260cm Length – 7ft Front Width x 8.5ft Length.
The Queen Sized bed fits any Normal Queen Size Mattress.

What weight can the bed support?2020-01-28T14:06:17+00:00

Ultimate Smart Bed can support up to 22 stone for a King or Queen bed.

Does the bed come with a mattress?2020-01-28T14:08:06+00:00

NO! The bed does not come with a mattress.

How much is delivery?2020-01-28T14:12:31+00:00

Delivery of your Ultimate Smart Bed is free.
Note: Our free delivery takes 30- 60 days,
While our fast delivery service takes 7- 14 days and it attracts additional $400.

Are returns free?2020-01-28T14:45:12+00:00

We offer a 14 day returns policy for the Ultimate Smart Bed. Please note we do charge a $90 administration fee for bed returns to help towards some of the costs of dismantling and returning the bed.

How do I return the bed?2020-01-28T14:52:44+00:00

Simply contact us at
info@ultimatesmartbed.com