FREQUENTLY ASKED QUESTIONS (FAQs)

General FAQs

Track Order

Shipping Policy

Return Policy

Financing

General Information

Most frequent questions and answers
Our office is based in Texas.
No we don’t. To try and keep down our costs we currently sell direct via our website only.
All our beds and mattresses are manufactured in Europe and Asia.
For the time being we only sell the bed and mattress. In the future we plan to offer mattress protectors, pillows and bedding.

The easiest way to contact us is via our website contact form.
You can also email: sales@ultimatesmartbed.com

Please send an email to: sales@ultimatesmartbed.com or contact us through the website contact form.

Our beds come in king and queen sizes. The dimensions are given below:

King Sized Bed – Bed Frame (All features included)

Size in CM:242cm Width x 260cm Length

Size in FT:7.9ft Front Width x 8.5ft Length.

The King Sized bed fits any Normal King Size Mattress.

 

Queen Sized Bed – Bed Frame (All features included)

Size in CM: 212cm Width x 260cm Length

Size in FT: 7ft Front Width x 8.5ft Length.

The Queen Sized bed fits any Normal Queen Size Mattress.

NO! The bed does not come with a mattress.

Shipping Information

Most frequent questions and answers

For beds that are “In Stock”, orders usually take 1-3 business days to process. Please allow up to 1 to 2 weeks for your order to be delivered.

For beds that are “Out of Stock”, orders usually take 1-3 business days to process. Please allow between 8-12 weeks for your order to be delivered, starting from the day the initial payment has been made.

Custom made orders usually take 1-3 business days to process. Please allow between 8-12 weeks for your order to be delivered, starting from the day the initial payment has been made.

UNITED STATES: Delivery is FREE to all cities within the 48 contiguous United States, while extra charges may apply for shipping to Alaska, Hawaii, and Puerto Rico.

UK, Ireland, Germany, France, Italy and Other European countries: FREE DELIVERY. T & C Apply.

For delivery to other countries, please contact us for rates prior to making your purchase.

Email us at: sales@ultimatesmartbed.com

Financing

Most frequent questions and answers

No we do not offer financing for now.
But we are currently working with our finance partners to be able to offer 12 months interest free finance.

Click here to get notified.

Returns & Refunds

Most frequent questions and answers

Simply contact us at: info@ultimatesmartbed.com

All returns are subject to shipping charges to be paid by the customer. We can provide a quote and the service if requested by the customer. All 3rd party delivery services chosen by the customer are also acceptable.

Items must be new and in unused condition. To return items for an exchange or refund you must contact us via email or phone within 7 days of receipt of the delivery.