Ultimate Smart Bed ships and delivers smart beds to all cities within the 48 contiguous United States, while extra charges may apply for shipping to Alaska, Hawaii, and Puerto Rico.
Ultimate Smart Bed also ships and delivers smart beds to other countries around the world. See list of countries we ship and deliver to here. For rates to other countries, please contact us for rates prior to making your purchase.
All of our smart beds are shipped to delivery addresses within the 48 contiguous United States. For shipping to Alaska, Hawaii and Puerto Rico extra charges may apply. Please note: some addresses in very remote, rural areas (mountains, very narrow or unpaved roads, etc.) or urban roads with limited access (excessive tolls/high traffic/one-way streets, etc.) may incur additional charges. If you think you may live in one of these areas, please contact us for rates prior to making your purchase. Unless stated otherwise, shipping is curbside delivery. Delivery drivers may not enter your home so please be prepared to move larger items by having help available.
Stock item orders usually take 1-3 business days to process. Please allow up to 2 weeks for your order to be delivered.
Custom made orders usually take 1-3 business days to process. Please allow between 8-12 weeks for your order to be delivered, starting from the day the initial payment has been made.
The time of delivery usually is noted in every product description. If you are not sure if an item is available please contact our customer support before placing the order to confirm.
In the rare event that an item is out of stock at the time of purchase, we will notify you immediately and give you the option to re-select similar merchandise or cancel your order for a full refund.
Although we do our best to get your order to you as quickly as possible, Ultimate Smart Bed can not make any guarantees of delivery dates. Delivery Dates are always confirmed by the shipping company. Of course we are happy to assist in the process.
Unfortunately unexpected delays are sometimes out of our sphere of influence and sometimes unavoidable when third parties, as for example shipping companies, are involved. Usually the-re are no complications but in the rare event of a delay – please be patient.
Once shipped, orders may not be canceled and are subject to the terms and conditions of our return policy.
When your shipment arrives, verify the number of boxes delivered is the same as the number of boxes listed on the bill of lading prior to signing for the delivery. If the packing slip indicates a different box count than what is delivered, make sure you note the number boxes you actually received and how many are missing on the delivery receipt before signing and notify us immediately of any discrepancies.
All cartons shipped via freight carrier must be thoroughly inspected for any signs of mishandling such as dents, holes, rips, tears etc. Any damage must be noted on the bill of lading (delivery receipt) before it is signed. Any damage not noted on the delivery receipt will be assumed to have occurred after delivery and therefore will be the responsibility of the purchaser. DO NOT REFUSE any items.
Minor damages will be restored to first quality by a professional furniture restoration technician. If restoration costs are estimated to exceed replacement costs, the damaged item(s) will be replaced. Replacement parts will be shipped for smaller items. Ultimate Smart Bed assumes responsibility of any restoration or replacement costs and filing damage claims with the carrier for all damages noted on the bill of lading at the time of delivery.
Items damaged in transit are not eligible for a refund. Refusal of restored or replacement items are subject to the terms, conditions and applicable fees of our return policy. Freight carriers and delivery agents are not liable for factory defects. Any items determined to be defective will also be restored to first quality or replaced at no cost to the purchaser.
Ultimate Smart Bed assumes responsibility for restoration and/or replacements of any defective items. We will need digital photographs of any damage/defects in order to file a claim.
Please contact us as soon as possible if there is any problem with your shipment.
Email: sales@ultimatesmartbed.com
